Got a question?
we have an
How do I rent from t.w.o?
Go ahead and take a peek at our collection From the Wild.
Simply add items and desired quantities to your "wishlist" or as we like to
call it, your design.
Submit your design to us along with the attached form and we will get back
to you with a custom quote including delivery and pick up fees.
how long is your rental period?
The prices listed on the site are for a 24-hour rental period. If you need a little wiggle room we are happy to make that happen for you.
Our multi-day rates (3-5 days) are 1.5 X our day rate for the duration of the rental. (ex: if something is $100, it would be $150)
Our weekly rates are 2 X our day rate. (ex: if something is $100, it would be $200/wk)
Please note that the rental period starts upon delivery of the items to the location and ends when the goods are picked up.
talk delivery to me.
We are based in South San Francisco, but love an excuse to travel. When it's showtime our friendly crew will be ready to load in your goods and add some wild to the place.
We require a 3 hour arrival window on delivery and pick up days. Our delivery price varies based on distance and the number of items you are renting, but don't you fret, we will work closely with the venue and planner to sort out all the delivery details.
how do I lock down my order?
Once you have picked out your pieces and are ready to rock, we will require a 50% deposit in order to hold your items.
Keep your eyes peeled for an e-payment link from us. Once you've taken care of that, you can sit back and relax and daydream about the goodness heading your way.
when is the final payment due?
The final payment is due one week before your delivery date.
Easy peasy lemon squeezy!
what is your cancelation policy?
Cancellations made within 30 days of the scheduled delivery date
will receive a full refund. Cancellations made within 14 days of the
scheduled delivery date will incur a 50% cancellation fee.
Cancellations made within 48 hours of the scheduled delivery date
and time will be charged to the Renter in full.
can I change my order once a deposit is paid?
Changed your mind? No problemo! You can remove items up until one week before your delivery date. Want to add or swap items? Go right ahead, as long as you do it 48 hours before showtime.
oops! I damaged it, what do I do?
We know how wild people can get and stuff happens. Don't worry we won't be mad, but if you break a piece we do charge a replacement fee, which is usually 3 times the rental cost, but varies based on the piece.
Spill some wine or bounce on the couch so hard it tears, all good, but we will charge you for the cost to repair or clean the item.
Can I pick up items myself?
Interested in renting a couple small items and want to swoop them yourself? No problem! Reach out to us and we can schedule a time for you to swing by the studio.
can't find what I am looking for, can you help?
Dreaming of something but you're not seeing it on our site? We love a challenge and would be happy to do a little hunting and see what we can find. We strive to make our clients dreams come true and work hard doing so. Please bear in mind that the hunt can take some time, so if you're really wanting something specific please give us plenty of time to track it down.
what kind of custom installations can you do?
Have a wild idea brewing and want our help bringing it to life, we got you! Whether it is a custom bar build or a hanging wall installation, let us know what you are envisioning and we will let you know if we have the bandwidth to make it happen.
Being able to let our imaginations run wild with clients is something we love and look forward to, so don't hold back those ideas.
want something custom made, What's it going to cost me?
Pricing is really a case by case situation depending on the scope of the project. We will work with you to come up with a plan that everyone is comfortable with and will keep you in the loop every step of the way.